Support and help

Contact

Write to us at support@hirezard.com. Please include your account’s email address. Do not send us documents by email; we do not need them for support.

Common requests

Cancel the Flex subscription

In your account or without logging in at Cancel contracts here. You get a receipt right away.

Withdraw from a purchase

Via the online withdrawal function. The conditions are in the withdrawal policy.

Invoices

You find all invoices in your account. Every invoice is also sent by email.

Forgotten password

On the login page under “Forgot password?” we send you a link to reset it.

Export your data

In your account you can request an export of all your data. We send you a link as soon as it is ready.

Delete your account

How it works and what happens to your data is described on the page Delete your account.

Jobcenter

You create a cost estimate yourself on our Jobcenter page. Apply before you buy.

Report a bug

Describe what you did, what happened and which browser you use. A screenshot helps if it shows no personal data.